Database Errors & TroubleshootingWhen you access a library database from a link on the library homepage, the only login screen you should get is the portal login which prompts for your college’s Moodle login. If you get a database vendor login screen, or are having trouble accessing a database or the full-text of an article, have a look at the list of common problems below. If you are still having problems, please contact a librarian for help.
This message is displayed when a user downloads large amounts of material in a short space of time from our electronic databases or journals. In order to ensure we respect our license agreements with database vendors, there are restrictions in our proxy server to prevent excessive downloading by robots or individuals. When you see this message, it means you have exceeded downloading the allowed 200MB in 30 minutes server policy restriction. If you wait for an hour, your connection should be restored. Contact us if you do not believe you exceeded the limit or are getting this error frequently.
- Internet Explorer – Click “Show all content” in the “Only secure content is displayed” warning at the bottom of the screen. more info.
- Firefox – Click the shield icon in the address bar and select “Disable Protection on This Page.” more info.
- Chrome – Click the shield icon in the address bar and select “Load anyway.” more info.